Help & community

Support without the maze.

Give customers three obvious paths: documentation for self-service, Discord for community discussion, and direct support for issues that need individual attention.

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Documentation

Installation, workflows, feature guides, runtime integration and technical references.

Browse documentation
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Discord community

Questions, product discussion, examples and news from the Ruchmair community.

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Direct support

For reproducible bugs, licensing questions or issues that need direct attention, email me at the address below.

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Before contacting support

Include the useful details.

A concise bug report is much easier to reproduce and fix.

1

Unity version

Include the exact Unity editor version and render pipeline when relevant.

2

Product version

Include the Storyteller 3 version, Game Bridge component details when relevant, or the version of the Ruchmair asset you are using.

3

Reproduction steps

Describe what you did, what you expected, and what happened instead.

4

Console output

Include the full relevant Unity error and stack trace when possible.